Questions & Contact

Find help in our FAQ or ask a new question below

Do you have an app for IOS and Android?

Even better. We have an app that runs on almost any device. No app store needed. Install it here in seconds!

I'm having technical or login issues. How to fix?

You may have been logged out for safety reasons. Just log back in.

If you are sure you’re logged in, and it still says you’re logged out, please use the quick fix below. Anyways, our servers do a refresh every couple of hours which will solve any remaining errors.

Here’s a quick fix for most tech problems:
1) Please delete the cache on your browser or use another browser.
2) If that doesn’t work, update your device(s) and your browser(s).
3) If you’re still having trouble, try using another device.
If none of these quick fixes help, please contact us below.

Tried logging in too many times and got temporarily blocked for safety reasons? Please wait several hours before trying again.

Forgot your password? Click on “Lost password?” and make sure to enter the same email address to which we sent your signup confirmation email.

Which language levels (A1-C2) are covered?

You can see the levels we offer if you click on ‘Ability level’ here. Please mind that our material is more extensive than comparable resources. So you might learn and improve with it even though you’re officially at a higher level already.

By the way, this is what these language levels stand for:
A1 Beginner
A2 Pre‑intermediate
B1 Intermediate
B2 Upper‑intermediate
C1 Advanced
C2 Proficiency

Where is the link for the private classes?

The link chris-german.setmore.com leads you to the available times and prices.

Is there another way I can support you?

Sure. You can buy us a cup of coffee here. Thank you!

Can I get an email when a new lesson or feature is out?

Of course. Just click here and select “Regular updates”.

How does German Stories prepare me for exams?

Our interactive exercises and additional materials give you all the tools you need for vocabulary building, grammar practice, reading comprehension, and improving your speaking and listening skills. These are the areas that are tested by language exams such as DSH, TestDaF and Goethe. And on top of that, our material is more extensive than comparable resources, so you are well prepared.

When will new lessons/episodes be released?

We’re currently working hard to finish all episodes and lessons for this level. We have plans to cover all existing levels (A1, A2, B1, B2, C1, and C2) in the future.

We can’t predict exact release dates but we’ll inform you as soon as new material is published if you sign up to one of these channels:

Email newsletter

Facebook

Instagram

How much does this course cost? And how can I pay?

The prices might change due to inflation. That’s why checking the original source for the prices is recommended:

Prices for German Stories membership

Schedule and prices for private classes

We only have the prices, currencies and payment providers that are displayed there.

Are my payments safe? Can I cancel anytime? How?

Your payments are safe, handled by industry-leading payment providers like Stripe. Even we can’t access your confidential payment information.

You can cancel anytime through the Profile menu on our site, not via email. We don’t cancel it on your behalf. You’ll still be able to access everything till the end of your current term.

If the above FAQ did not answer your question, please contact us here for further assistance and provide a detailed explanation of your request.